Understanding product and process are
HDRepair’s key elements of service. Creating
premier technical support from an extensive
knowledge base allows for a high repair
ratio. Through our proprietary software,
each service call is managed taking control
and ownership from start to finish, leading
to efficient service and fast turnaround
time.
Our suite of Help Desk Services includes
phone-based support for all
hardware/software related issues. Whether it
is Level one to the end user, or Level Three
to the Service Technician, our support is
there to assist our customers and maintain
field knowledge.
Original Equipment Manufacturers (OEMs),
retailers, and other Service Providers call
on HDRepair to provide profit-maximizing
solutions such as:
- Asset recovery
- Returns Management
- Repair, Refurbishment, and Resale (R3)
Services
- E-Recycling
- Reseller and Distribution Services
- Product Management
- Bar Coded Inventory Management
With technicians and engineers on staff,
HDRepair‘s depot repair is primarily
dedicated to repairing flat panel
television’s, sound bar’s, and tablet’s; but
in addition laptop and desktop computers,
gaming units, printers, computer
peripherals, servers, point of sale devices,
and related electronics. HDRepair’s depot
also extensively refurbishes and repairs a
variety of parts and components in support
of whole unit repair, helping to reduce
costs and improve service levels and
quality.
Ensure the same qualified and certified
technicians that are repairing the product
under manufacturer’s warranty are repairing
the products that are no longer under
warranty.